Terms and Conditions and privacy policy.

Session Cancellations

72 hours notice is required to cancel your coaching and hypnotherapy session without incurring a charge. If your appointment is on a Monday, please cancel on Thursday. If less than 72 hours notice is provided, you will be charged for the session.

There are no refunds, unless in line with the distance selling regulations, listed below.

Distance Selling Regulations

You the consumer offer to buy the service we are providing when you make an appointment. The contract between us becomes binding when you receive confirmation of the booking. Under the Distance Selling Regulations, you have a right to cancel the service when booked over the phone or via email up to seven working days from when the appointment is confirmed. Cancellation must be in writing. However, for appointments booked less than seven working days in advance, unless we agree otherwise in writing, you will not be able to cancel the appointment and our normal cancellation policy applies (see above). All appointments made over the phone or via email will be confirmed via email. The performance of service begins 24 hours before the confirmed appointment time, as time and resources will have been reserved for you.

Non-attendance

If you fail to attend a session without any notice the full payment for that session will be required before booking any further sessions, and your file will be placed on hold.

An invoice for the full fee will be issued if there is no communication from you.

Reviews

We will review sessions regularly to ensure you feel you are getting the most out of the programme.

Confidentiality

Your confidentiality is important to me and also required by law. I have procedures in place to ensure this is maintained. Your notes and personal information are kept securely and secured in a locked cabinet when not in use. No personal details (surname, email address, phone number) are maintained on your notes.

There are times confidentiality will be broken as required by law or requested by you:

– If I have concerns that you or anyone else is at risk.

– I am requested by law.

– You request I share information with a doctor, practitioner etc. I will require your written and signed permission before I can action this.

As a professional practitioner and in alignment with the requirements of my professional association I do at times have supervision. During my supervision / mentoring I do not disclose any personal information, names, or anything that could identify you.

As a fully accredited member of the GHR I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service.

Information we collect about you and how we use it

Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our coaching/hypnotherapy meetings notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a coaching/hypnotherapy service to you.

Your rights You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.

We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.

How long we keep your information for – data retention

Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. The data will be securely destroyed in line with the data policy.

Emails - emails are deleted yearly

Text messages - Text messages are deleted every six months

Sharing of data

There may be times where your information needs to be shared with 3rd parties – such as a requirement by law or requested by you. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.

Security of your data Information will be kept securely and confidentially in line with the data retention policy as stated above.

Lawful basis for processing your information

The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As an accredited member of GHR, I operate under a strict code of confidentiality.

Online Coaching and Hypnotherapy

For the purpose of online Coaching and Hypnotherapy, I use Zoom. Recording of online sessions to only be permitted in writing via a request and both parties agree and consent in writing.